Honest reviews of Faire from makers and small product companies, tips for succeeding on Faire Wholesale, and the key things you need to know to use Faire to grow wholesale.

So much of running a creative business boils down to words on a page. What you write in your outreach to stores, social media captions, wholesale marketplace listings, “about” page, and other materials are where the rubber meets the road. These are the places where your vision and dream and work touch the people who can support that work.

Whatever you are facing right now, you likely feel a large amount of stress and a lack of clarity. You feel pressure to reinvent what you are doing in your business but don’t have the support to make that happen. I believe that for most business owners, COVID-19 has created an unfamiliar and disorienting economy and landscape. It’s not a time when you can simply do what you’ve always done. But I also believe -- based on what I am seeing from the business owners we serve -- that this landscape is one you can succeed in with the right tools.

People are people. So whether you’re selling to a mom in Idaho, a 20-year-old in New York City, or a store owner in San Diego, they will buy from you because both of these conditions are met:

1. Their head is sold. It is crystal-clear (with no effort on their part) what you are selling, for how much money, and under what terms; and those facts work for them.

2. Their heart is sold. Your story, journey, or line makes them feel inspired, moved, or excited.

It’s kind of a hard time to be a human being right now… and it’s definitely a hard time to run a business. As we wrote about last week, many of our makers have seen 60-90% of their income disappear, almost overnight. Some well-respected stores have closed and others are struggling on a day-to-day basis. Even if you’re seeing sales, you’re likely struggling to plan, or source materials, or run your business in a time of uncertainty.

First, I hope that you are staying healthy — mentally, physically, emotionally, and financially. Many of you are facing closed markets, drops in wholesale orders, revenue hits, and overall uncertainty in your businesses. Others have increased or maintained sales, but are facing supply, shipping, or production issues. Still others are just starting your business journey and feeling unsure how to proceed. Whatever the specifics of what you are facing, it is true that there is both a crisis and an opportunity in all of this — but the stress and sadness are very real.

We started getting emails from makers and stores within days of coronavirus hitting the United States. So many stores began closing. And so many makers saw dizzying drops to their revenues. Day jobs were lost; markets closed and heaps of inventory languished; so many people are taking care of small children and trying to save businesses. And above all, everyone had so much uncertainty.

Today we’re answering a common maker question that seems simple but trips a lot of makers up: Should I use a newsletter-style email or a personal email to keep in touch with my stockists? There are certainly pros and cons to each method, so we’ll take them one at a time. 

When it comes to my creative business projects, I tend to work in the shelter of my own space and ideas. I don’t usually ask people for advice, trusting my own vision over what Uncle Ned Who Worked In Business thinks.