Have you ever had to call a store owner by phone and felt a little stumped about what to say? This post is for you!

For the most part, when you're reaching out to stores that you don't have a previous connection to, we recommend using email. The main reason is that most store owners really want to be with their customers when they’re in the shop -- so they prefer not to have an in-person or telephone interruption. Plus, email has the added benefit of allowing you the time to craft your story, think through your email template, and attach a few beautiful photos of your work to make a good first impression.

The question goes like this:

“I’m curious about pitching when you’re in the midst of putting together a new line sheet for the next season. I plan on having a new line sheet with lots of new cards around mid August (that’s the theory anyway) and I wasn’t sure if I should wait to pitch to new retailers until it’s ready? Or should I pitch them my current line sheet and just not worry about that?

oday we wanted to talk about a topic that’s always kind of squishy and discomforting for makers: when should I go to the expense and effort of sending samples?

Now, this is a topic with a lot of different approaches and opinions. Every maker is different, every store has different requirements, and there are no hard and fast rules. But today we’re sharing two simple perspectives that might help take the pressure off -- while also helping your products to rest happily on new stores’ shelves.

In the last few weeks, we’ve shared a bit about how to reframe rejections and what that bewildering email from a store owner might actually mean.

And this week we want to share the big outreach mistake that most makers make. When it comes to outreach to stores, many people take “no’s” simultaneously TOO seriously and not seriously enough. On one hand, most people are way too emotionally reactive about getting no's. Each silence or negative reaction causes a tailspin of fear and desperation.

Liz Sieber’s stores are simultaneously super-friendly and exquisitely curated and designed. Walking into Omoi Zakka or Sieber’s new store, Select Shop 215, feels like stepping into a story that unfolds shelf by shelf. The gorgeously practical is nestled next to the outrageously creative -- and it’s all with a consistent voice and point of view. Handmade goods sit alongside Japanese imports; luxurious splurges and economical little items both have their spots. It’s the kind of place that is as inspiring as any museum, but also so accessible and welcoming that you feel instantly at home. 

Over here at Wholesale In a Box, we’re really passionate about something we call “Penguin Tactics.” Penguin Tactics is our name for when a maker does something bold, remarkable, generous, and beautiful to connect with a store or customer. We named these incredible little acts of connection “Penguin Tactics” because of something that our friends at the Unreasonable Institute do.

Last week, we ducked into Moon and Arrow from a cold rain and tucked our umbrellas by the door. As always, we felt like we’d entered a palpably distinct space. Lights sparkle off glass and bronze and scents waft over lovingly made displays. There are tea towels by Native Bear nestled near jewelry by Forge and Finish, by a rack of vibrant vintage, alongside pouches by Peg and Awl.

If you’re a maker who is cultivating relationships with stores, it can feel discouraging. The fact is, most seeds you sow don’t take root; and most retailers don’t respond to your emails.

The flip side (and the good news) is that if you do steady, thoughtful, consistent outreach to stores -- and if your product stands on its own -- you will get sales.

As someone who loves working on my own business projects, connecting with advisors, customers, and partners is a huge part of my life. So reaching out to people -- and then following up -- is also essential. 

One question that comes up a lot from makers working to grow wholesale is: How much should I set as my minimum wholesale order? You may well have some great thoughts about this -- so let us know! But we’ve put together what we’ve seen work, and some pros and cons of different approaches -- to hopefully save you some headaches down the road.

By the time you actually email a store, you've invested thousands of hours in everything that went into that email.  You've painstakingly selected the fibers, metals, paper or fabrics that make up your products. You've imagined and sketched and brainstormed to come up with the designs. You've spent hundreds of hours making your products, dozens creating a linesheet, you've invested in Wholesale In a Box, you've composed a heart-felt and personalized email.